Welcome to ScaleReach. These Terms of Service ("Terms") govern your access to and use of the ScaleReach platform, including our website, applications, and video processing services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.
ScaleReach is a video processing platform that provides the following services:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to suspend or terminate your account at any time for any reason, including if we reasonably believe that you have violated these Terms.
The Service is offered through various subscription plans with different features, limits, and pricing. Details of available plans are provided on our pricing page. We reserve the right to modify our pricing and plans at any time.
By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis (monthly or annually, depending on your selected billing cycle). All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
Certain features of the Service operate on a credit-based system. Credits are allocated according to your subscription plan and reset at the beginning of each billing cycle. Unused credits do not roll over to subsequent billing periods unless otherwise specified.
You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds will be provided for partial billing periods.
We may change our subscription prices from time to time. Any price changes will be communicated to you in advance and will take effect at the start of your next billing cycle following the notice.
You retain all ownership rights to the content you upload to the Service ("User Content"). ScaleReach does not claim ownership of your User Content.
By uploading User Content to the Service, you grant ScaleReach a non-exclusive, worldwide, royalty-free license to use, copy, process, and store your User Content solely for the purpose of providing and improving the Service. This license terminates when you delete your User Content or close your account.
You are solely responsible for your User Content and the consequences of uploading and publishing it. You represent and warrant that:
The Service, including its original content, features, functionality, and underlying technology, is owned by ScaleReach and is protected by copyright, trademark, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written permission.
If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us the right to use such feedback without restriction or compensation to you.
You agree not to use the Service to:
We strive to provide reliable and uninterrupted access to the Service. However, we do not guarantee that the Service will be available at all times or that it will be free from errors or interruptions. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications.
We reserve the right to perform scheduled maintenance and updates that may temporarily affect Service availability. We will endeavor to provide advance notice of planned maintenance when possible.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCALEREACH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless ScaleReach and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the changes becoming effective. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and ScaleReach regarding the Service and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us at:
ScaleReach
Email: hevin@scalereach.ai
