Welcome to ScaleReach ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing and clip generation platform (the "Service").
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
When you register for an account or use our Service, we may collect:
When you use our video processing features, we collect and process:
We automatically collect certain information when you access our Service:
If you connect a social media account (for example TikTok, YouTube, Instagram, Facebook, LinkedIn or Threads) to publish your clips, we receive and store:
For TikTok we request the user.info.basic permission to show your TikTok nickname and profile picture, and the video.publish permission to publish a video to your TikTok account. When you open the TikTok post form we fetch your posting options from TikTok (who can view a post, your comment, Duet and Stitch settings, and your maximum video length) to build the form. We do not store those options.
We publish only the clip and settings you choose, and only when you press Post or schedule a post. We never post to your account on our own. You can disconnect an account at any time in the Social Scheduler (Accounts, Disconnect), which permanently deletes the stored tokens and connection details. You can also revoke ScaleReach's access in your TikTok account settings. Content published to a social platform is governed by that platform's own terms and privacy policy.
ScaleReach uses YouTube API Services. By using features that rely on them, you also agree to the YouTube Terms of Service, and Google's handling of your data is described in the Google Privacy Policy.
youtube.upload and youtube.readonly permissions. We use them to show which channel is connected, to list your own uploaded videos when you choose one to clip, and to upload a clip and its thumbnail to your channel when you press Post or schedule a post.To remove YouTube data, disconnect the channel in the Social Scheduler (Accounts, Disconnect), which permanently deletes the stored tokens and channel details, or delete the project or your account to remove the video details stored with it. You can also revoke ScaleReach's access at any time on the Google security settings page.
We use the information we collect for the following purposes:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We may share your information with third-party service providers who assist us in operating our Service:
We use third-party AI and video processing services to provide transcription, clip generation, and other features. Your video content may be processed by these services in accordance with their privacy policies.
We use third-party payment processors to handle billing and subscription payments. Your payment information is processed directly by these providers and is subject to their privacy policies.
We may use analytics services to help us understand how users interact with our Service. These services may collect information about your use of our Service.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
You may request deletion of your data at any time by contacting us or through your account settings.
Depending on your location, you may have certain rights regarding your personal information:
You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.
You have the right to request correction of inaccurate or incomplete personal information.
You have the right to request deletion of your personal information, subject to certain exceptions required by law.
You have the right to opt out of marketing communications and certain data processing activities.
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to object to processing and the right to lodge a complaint with a supervisory authority.
If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to non-discrimination for exercising your privacy rights.
We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files stored on your device that help us improve our Service and your experience.
Types of cookies we use:
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.
Our Service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
ScaleReach
Email: hevin@scalereach.ai